Delivery and Shipping
How long does shipping usually take after placing an order?
We strive to dispatch your order from our CaseClub within 24 hours. However, during peak seasons, such as around the end of the year, we may require additional time to check or perfect your items.
Additionally, while we make every effort to maintain stock availability, there may be occasions when the item you ordered is out of stock. If this occurs, we will promptly notify you via email.
Does CaseClub ship internationally?
At this time, CaseClub ships within Thailand only.
How long does delivery take after the order is shipped?
If your order is placed and payment is completed before 10:00 AM, it will be prepared and shipped as soon as possible.
Estimated delivery time:
- Bangkok and surrounding areas: 3–5 business days
- Other provinces: 3–7 business days
Delivery times do not include weekends and public holidays.
How can I check my order status?
- Go to My Account
- Select My Orders
You can check your order status at any time.
Is free shipping available?
Free shipping is available for orders with a total payment of 990 THB or more (after discounts).
For orders below this amount, a 60 THB shipping fee will apply.
Please contact our customer service team so we can check the delivery status for you.
Can I refuse to receive my order?
We do not recommend refusing delivery without a valid reason, as our products are made to order.
If you are unable to receive your order, please contact our customer service team in advance so we can assist you.
