FAQs

Biling

Which payment methods are accepted?

We accept the following payment methods:

  • Debit and credit cards (Visa/ Mastercard)

  • PromptPay

  • ShopeePay

​​

Are AMEX or JCB credit cards accepted?

JCB credit cards are accepted.
At this time, AMEX credit cards are not supported.


What should I do if I see a payment error during checkout?

If you see a payment error, it may be due to one of the following reasons:

  • The debit or credit card you are using is not supported by our payment system.
  • Your bank declined the payment due to security checks or insufficient funds.

Please try using a different card. If the issue continues, we recommend contacting your bank for further assistance.

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Supported payment methods
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