Ordering
Can I change my order after it has been placed?
Once an order has been placed and payment is completed, it cannot be modified. This includes changes to items, shipping address, or order details.
Can I cancel my order after it has been placed?
Orders that have been placed and paid for cannot be cancelled.
If you receive a product with a manufacturing defect, you may request an exchange within 7 days of receiving your order, subject to our return policy.
Please review our return policy for full details and conditions.
How do I know if my order was placed successfully?
Your order is successfully placed once you receive an order confirmation email from us.
You can also log in to your account and view your order details under My Orders.
I haven’t received my order confirmation email. What should I do?
Please check your Spam or Junk folder, especially if you are using Gmail or Hotmail.
If you still cannot find the email, please contact us at caseclubcs@comseven.com, and our team will assist you.
How long does it take for my order to be shipped?
Orders are usually shipped within 1–3 business days.
Shipping time may vary depending on the product and delivery location.
If you have questions, please contact our customer service team.
How can I track my order?
- Log in to your account.
- Click the Account icon.
- Go to My Orders
Tracking information is usually available within 1–2 business days after your order is shipped.
My order shows as delivered, but I haven’t received it. What should I do?
If your order shows delivered but you haven’t received it, please contact the shipping carrier to check the delivery status.
If you still need help, please contact our customer service team.
Does CaseClub offer bulk or large-quantity purchases?
Yes. For bulk or large-quantity orders, please contact us at caseclubcs@comseven.com with your product details and required quantity.
